Terms of Service

Agreement to Terms

By accessing our website or using our appliance repair services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Services Description

Sub-Zero Repair Scarsdale provides professional appliance repair services for Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, and other premium appliance brands in Scarsdale,NY and surrounding areas.

Service Scope

• Diagnostic services for appliance issues
• Repair and replacement of faulty components
• Preventive maintenance services
• HVAC repair and installation services

Independent Service Provider Disclaimer

Sub-Zero Repair Scarsdale is an independent appliance repair service company. We are not affiliated with, authorized by, endorsed by, or in any way officially connected with Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, or any other appliance manufacturer mentioned on our website.

All brand names, logos, and trademarks mentioned on this website are the property of their respective owners and are used solely for identification purposes to describe the types of appliances we service.

Service Appointments

Scheduling

• Appointments can be scheduled by calling (914) 275-0968 or through our online booking system
• We offer same-day service when available
• Service windows are typically 2-4 hours
• We will contact you if there are any delays

Cancellation Policy

• Please provide at least 24 hours notice for appointment cancellations
• Same-day cancellations may be subject to a service fee
• No-shows may result in a service call fee

Pricing and Payment

Service Call Fee

A diagnostic service call fee applies to all appointments. This fee covers the technician's travel, diagnostic time, and expert assessment of your appliance. If you proceed with the recommended repair, the service call fee is typically applied toward the total repair cost.

Estimates

• All repair estimates are provided before work begins
• Estimates are valid for 30 days
• Additional issues discovered during repair may affect the final price
• You will be notified and asked to approve any additional charges

Payment

• Payment is due upon completion of service
• We accept major credit cards, debit cards, and checks
• Financing options may be available for larger repairs

Warranty

Parts Warranty

Replacement parts are covered by manufacturer warranties, typically ranging from 90 days to 1 year depending on the part and manufacturer.

Labor Warranty

Our labor is warranted for 90 days from the date of service. If the same issue recurs within the warranty period, we will return to diagnose and repair at no additional labor charge.

Warranty Exclusions

Warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Repairs performed by others after our service
• Issues unrelated to the original repair
• Normal wear and tear
• Power surges or electrical issues
• Water damage or flooding

Limitation of Liability

To the maximum extent permitted by law, Sub-Zero Repair Scarsdale shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your appliance and the issues you're experiencing
• Ensure safe access to the appliance for our technicians
• Secure pets during service appointments
• Be present or have an authorized adult present during service
• Clear the area around the appliance for safe access
• Disclose any known hazards or safety concerns

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property ofSub-Zero Repair Scarsdale or its content suppliers and is protected by intellectual property laws.

Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit any malicious code or interfere with website functionality
• Scrape, copy, or reproduce our content without permission
• Use automated systems to access our website excessively

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of NY, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes may be resolved through mediation or binding arbitration in Scarsdale, NY.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us:

• Phone: (914) 275-0968
• Address: 777 Westchester Ave Suite 145, White Plains, NY 10604
• Online: Contact Form